Refund policy

⚠️【 Refund Instructions for Cookie Damage During Transit】

Dear Customers, if your cookies arrive damaged due to transit and you need to apply for a refund, please provide an unboxing video as proof. The video must include the following 4 key steps:

✅ 1. Film the intact package + clear shipping label (including order number) to confirm no prior unboxing;

✅ 2. Film the unboxing process continuously: show the inner packaging materials → take out the cookie box, no editing allowed;

✅ 3. Open the cookie box: Film the box deformation and the degree of cookie damage; you may gently shake the box to show crumbs;

✅ 4. At the end, film the shipping label and damaged cookies in the same frame (hold for 3 seconds).

⚠️ Video Requirements: The video must be clear, unedited, and fully show the process of "package → unboxing → damage". Otherwise, the refund review may be affected. Thank you for your cooperation!